Refund & Return Policy

Refund & Return Policy for YesMarto.com

Effective Date: 06 December 2024

At YesMarto.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a refund and return policy to make the process as easy and transparent as possible. Please carefully read the following policy to understand your rights and responsibilities.

1. Returns

We accept returns on most products within 30 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:

  • The item is in new, unused, and resalable condition (i.e., not worn, used, or damaged).
  • The item is returned in its original packaging with all accessories and documentation included.
  • The return request is made within 30 days from the date of delivery.

Some items may be non-returnable due to hygiene, health, or safety reasons, or as otherwise specified in the product description. These items will be clearly marked at the time of purchase.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at [insert contact email or phone number] with your order number and details about the item you wish to return. Please include a brief explanation of why you wish to return the item.
  2. Return Authorization: Once your return request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and the return address.
  3. Prepare the Item: Carefully package the item in its original packaging, ensuring it is securely protected for the return shipment. Include any accessories, manuals, or other items that came with the product.
  4. Ship the Item Back: Ship the return item to the address provided by our customer support team. You are responsible for the cost of return shipping unless the item is defective or we made an error in processing your order.

3. Refunds

Once we receive your returned item and confirm it meets the requirements of our return policy, we will process your refund. Refunds are typically issued to your original payment method, and the amount refunded will be the purchase price of the item minus any applicable return shipping fees, restocking fees, or discounts.

  • Processing Time: Refunds are usually processed within 7-10 business days of receiving the returned item. Please note that it may take additional time for the funds to appear in your account, depending on your payment method and bank policies.
  • Refund Amount: The refund will cover the purchase price of the returned item(s) minus any shipping charges, restocking fees (if applicable), or promotional discounts applied to the original order.
  • Partial Refunds: In some cases, such as when an item is returned in a non-resalable condition or missing parts, we may issue a partial refund.

4. Exchanges

We do not offer direct exchanges. If you would like a different product, you will need to return the item you purchased and place a new order for the desired product. Please follow the steps outlined in our Returns section to return your item.

5. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at [insert contact email or phone number]. We will guide you through the return process and offer the following options:

  • A full refund for the damaged or defective item.
  • A replacement of the item (if available).
  • A store credit if you prefer.

We may request photos of the damaged or defective item to help expedite the process.

6. Non-Returnable Items

Certain products are non-returnable and non-refundable, including:

  • Gift cards
  • Personalized or custom-made items
  • Digital products (e.g., eBooks, software downloads)
  • Items marked as final sale

If an item is non-returnable, it will be clearly stated on the product page at the time of purchase.

7. Return Shipping Costs

  • Customer Responsibility: In most cases, you will be responsible for the cost of return shipping unless the item is defective or we made an error in fulfilling your order.
  • Shipping Costs for Returns: If you are returning an item for reasons other than defects or errors on our part, you will need to cover the return shipping costs.
  • Free Returns: If your item is eligible for a return due to a defect or mistake on our part, we will cover the cost of return shipping. We will send you a prepaid return shipping label upon request.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once your order has been shipped, it cannot be canceled, and you will need to follow the return process outlined above.

If you contact us before your order has shipped, we will do our best to cancel it and process a refund.

9. Late or Missing Refunds

If you haven’t received your refund after the specified processing time, please follow these steps:

  1. Check your bank account or payment method again to ensure the refund has not already been processed.
  2. Contact your credit card company or bank, as it may take additional processing time before a refund is reflected on your statement.
  3. If you’ve completed both steps and still haven’t received your refund, please contact us at [insert contact email or phone number].

10. Changes to This Policy

YesMarto.com reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

11. Contact Us

If you have any questions or concerns about our Refund & Return Policy, please feel free to contact us:

YesMarto.com
Email: info@yesmarto.com